Shipping, Return & Tax Policies
Returns & Refunds
BT Arts is committed to quality, both in its products and its customer service.
If for any reason you are not completely satisfied with your purchase, you may contact us to arrange a return for an equal replacement or full refund. Shipping charges cannot be refunded.
If your order should arrive in less than satisfactory condition, simply take a photo of the item and send it to us, along with a detailed complaint, to firstname.lastname@example.org.
To return or exchange merchandise, please contact us. Include in the body of your e-mail:
- First and Last Name
- Phone Number
- Order Number and Product Number
- Description of Issue
- Photo (If Possible)
Your request will be processed as soon as possible, and you will receive an e-mail letting you know what to expect regarding your exchange, return, and/or refund. You will also be given instructions for returning the damaged or incorrect merchandise.
Aside from the prices listed on the website, we cannot confirm the cost of prints, paintings, or commissioned work until actual orders are placed.
The prices listed on the website are correct, in accordance with our best efforts. That being said, it may occur that a small number of items are erroneously mispriced. In this occasion, we do reserve the right cancel an order.
PLEASE NOTE: Commissioned art is charged on a project-to-project basis.
Acceptance of Order
We reserve the right to refuse or cancel any order. In such event your sole recourse shall be the return of amounts paid by you related to such order (if any).
Items shipped to destinations in the states of California, Connecticut, Illinois, Kentucky, Massachusetts, New York, North Carolina and Ohio are subject to tax.
Customers purchasing items destined for Colorado are reminded that sales tax is due on purchases of our products and that the State of Colorado requires you to file a sales tax return.
We are not required, and do not collect Oklahoma or South Dakota sales or use tax. Purchases shipped to Oklahoma or South Dakota are subject to Oklahoma or South Dakota use tax unless they are specifically exempt from Taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. The States of Oklahoma and South Dakota require Oklahoma and South Dakota purchasers to report all purchases that were not taxed and pay tax on those purchases. The tax may be reported and paid on the Oklahoma individual income tax return Form 511 or by filing a consumer use tax return Form 21-1. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov. Further information and tax forms for the State of South Dakota can be can be found at the South Dakota Department of Revenue website.
Copy & Product Descriptions
While we do attempt to describe with accuracy all the items sold on this site, it is possible that some listings are erroneously listed. As such, we do not warrant all product descriptions (or other content entries) of the website are 100 percent accurate, complete, reliable, current, or error-free. If a product offered by us and purchased by you is not as described, your sole remedy is to a) cancel the order prior to shipping, or b) return it in unused condition for a conforming replacement, refund, or credit.
We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) that may occur because of non-timely arrival or any lack of availability or conformity of the product.
The offers of BT Arts Inc. (and BTArts.com) and the agreements made by us for the delivery of our services and products are subject to the laws of the State of California. The state or federal courts located in Santa Clara County, CA will have exclusive jurisdiction to settle any dispute between us in relation to our products or services.
Policy Changes & Severability
We reserve the right to make changes to our website, our policies, our Terms & Conditions, and Shipping, Returns and Taxes policies at any time and in our sole discretion. Therefore, you should review our policies, terms, and conditions each time you visit the website or make a purchase.
Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.